Commerce Policy

Overview

Products sold on CreateHQ must comply with our Commerce Policies. Additionally, products sold on CreateHQ must comply with CreateHQ's Terms of Use Policy. Buyers and sellers are also responsible for complying with all applicable laws and regulations. Failure to comply with our policies may result in a variety of consequences, including, but not limited to, removal of listings and other content, rejection of product tags, or suspension or termination of access to any or all CreateHQ’s commerce features. If you repeatedly post content that violates our policies, we may take additional action on your account. We reserve the right to reject, approve, or remove any listing for any reason at any time, in our sole discretion.

Steps to take if Disapproved

If your listing has been rejected for violating our Commerce Policies and you feel it was a mistake, you can request a review by reaching out to support@createhq.com and we will take another look.

Prohibited Content

Buying and/or selling of the following is prohibited on CreateHQ’s commerce surfaces and features:

1) Terms of Use Policy
- Commerce listings must not violate our Terms of Use Policy.
2) Adult Products
- Listings may not promote the buying, selling, or use of adult products.
  - Allowed: Products such as lubricants or condoms, which do not focus on sexual pleasure or sexual enhancement.
  - Not Allowed: Sex toys. Sexual enhancement products. Sexually oriented adult products such as pornography, or used or worn underwear. Images of nudity including partial child nudity, even if not sexual in nature.
3) Alcohol
- Listings may not promote the buying or selling of alcohol.
  - Allowed: Books or DVDs about alcohol. Alcohol-related items, including glasses, coolers and wine bottle holders.
  - Not allowed: Sale of alcoholic beverages. Kits for making alcohol.
4) Body Parts and Fluids
- Listings may not promote the buying and/or selling of human body parts or fluids.
  - Allowed: Hair extensions and wigs.
  - Not allowed: Blood. Urine. Body Parts. Organs. Human tissue. Teeth. Looking for organ donors.
5) Digital Media and Electronic Devices
- Listings may not promote the buying or selling of devices that facilitate or encourage streaming digital content in an unauthorized manner or interfering with the functionality of electronic devices.
  - Allowed: Add-on equipment for streaming devices such as keyboards and remotes.
  - Not allowed: Sale of streaming devices loaded with software that facilitates unauthorized access to content. Jailbroken or loaded devices. Jamming or descrambling devices, including devices claiming protection from WiFi signals. Wiretapping devices.
6) Discrimination
- Listings, and commerce Messenger threads, must not wrongfully discriminate or suggest a preference for or against people because of a personal characteristic, included but not limited to, race, ethnicity, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition. Listings must comply with all applicable laws prohibiting discrimination. This includes but is not limited to discrimination for housing listings.
  - Not allowed Examples: “Only looking for Christian renters”. “Must be under age 25 to purchase”. “No Black tenants welcome”.
7) Documents, Currency, and Financial Instruments
- Listings may not promote the buying or selling of real or fake documents, currency, financial instruments and/or virtual currency.
  - Not Allowed: Real and replica documents like passports, IDs or certificates. Real money (cash or cash equivalent instruments and coins). Replica or prop money. Digital or cryptocurrency. Active bank credit or debit cards. Store credit cards or coupons. Pre-paid credit or debit cards. Checks or checkbooks. Equipment to create counterfeit currency or financial instruments. Financial services, including accounting, insurance, banking, and loans.
8) Gambling
- Listings may not promote the buying, selling or facilitation of online gambling for money or money’s worth, including digital currencies. Online gambling includes gaming, betting, lotteries, raffles, casing, fantasy sports, bingo, poker and sweepstakes in an online environment.
9) Hazardous Goods and/or Materials
- Listings may not promote the buying or selling of hazardous materials and substances.
  - Not allowed: Chemical pesticides and insecticides. Asbestos, cyanide, chloroform, and carbon tetrachloride. Corrosive substances. Flammable and combustible substances and products.
10) Human Exploitation and Sexual Services
- Listings may not promote any form of human trafficking, prostitution, escort, or sexual services.
  - Not allowed: Person for sale. Individuals for sale. Escort agencies. Commercial sex. Live shows for adult entertainment. Sexually suggestive services. Domestic helpers and personnel services, including the hiring of maids and other workers. Dating and matchmaking services. Child pornography.
11) Ingestible Supplements
- Listings may not promote the buying or selling of ingestible supplements
  - Not allowed: Anabolic steroids. Chitosan. Comfrey. Dehydroepiandrosterone. Ephedra. Human growth hormones. Protein powder. Vitamins.
12) Jobs
- Listings on commerce products may not promote job opportunities. This prohibition includes job opportunities that fully describe the associated product or business model, as well as job opportunities that are misleading, deceptive, fraudulent or have an unclear business model.
  - Not allowed: “Get rich quick” schemes. Multi Level marketing opportunities/pyramid schemes.
13) Land, Animals, and Animal Products
- Listings may not promote the buying or selling of animals or animal parts or land in ecological conservation areas.
  - Allowed: Animal cages. Products for animal use such as toys, collars, etc.
  - Not allowed: Medicines, medical devices and veterinary services. Any product or part from dogs, cats or endangered or threatened animals such as leather, skin, hide, fur, wool, or hair. Animal parts, including but not limited to bone, teeth, horn, ivory, taxidermy, organs, external limbs, secretions, or carcasses. Some products from animals intended from consumption, such as raw fish, meat, or eggs. Live animals including livestock and pets. Land or real estate of any type in ecological conservation areas.
14) Misleading, Violent, or Hateful
- Listings may not contain misleading, violent, or hateful products and offers.
  - Not Allowed: Listings may not promote the buying or selling or hate material, which includes, among other things, literature, memorabilia symbols, and slogans associated with the extremist or racist ideologies or holocaust denial. Listings that are misleading, shocking, sensational, or portray excessive violence.
15) Medical and Healthcare Products
- Listings may not promote medical and healthcare products and services, including medical devices, or smoking cessation products containing nicotine.
  - Allowed: Lifestyle and fitness accessories, including watches. Ovulation and pregnancy tests.
  - Not allowed: Contact lenses, reading and prescription glasses. Thermometers. Testing kits for medical conditions or diseases. First-aid kits. Breast pumps.
16) No Item for Sale
- Listings may not promote news, humor, or other content that does not offer any product for sale.
  - Not allowed: Donations. Jokes or memes. Lost and found posts. News and awareness posts. Listings in search of, in need of, or looking to buy.
17) Prescription Products, Drugs, and Drug Paraphernalia
- Listings may not promote the buying or selling of drugs, drug paraphernalia, or prescription products.
  - Not allowed: Drugs, including marijuana and marijuana products. Drug paraphernalia, including pipes and bongs. Over-the-counter drugs or medication. Prescription products, including prescription drugs.
18) Recalled Products
- Listings may not promote the buying or selling of recalled products.
  - Tip: If you're unsure whether the item you're buying or selling has been recalled, look on the website of the item's manufacturer or relevant government entity.
19) Services
- Services may not be listed.
  - Not allowed: Automotive services including maintenance. Event services including photography, party and wedding planning. Fitness services including gyms and trainers. Home maintenance services including cleaning, construction, painting, plumbing, electricians, and lawn care. Non-veterinary animal services including grooming, training, pet-sitting and walking. Personal wellness services including hair and nail styling, spas and salon services. Travel services including airline services, hotel accommodations, and car rentals.
20) Sexually Positioned Products
- Listings may not position products or services in a sexually suggestive manner.
  - Not allowed: Zoomed in sexual images. Implied nudity. Implied sexual acts.
21) Stolen Goods
- Listings may not promote the buying and selling of items that have been stolen.
22) Subscriptions and Digital Products
- Listings may not promote the buying or selling of downloadable digital content, digital subscriptions, and digital accounts.
  - Allowed: Authentic audio or video CD’s, DVD’s and Blu-Ray. Digital devices, including Smartphones, video game consoles, and TV’s.
  - Not allowed: Listings with downloadable content, including PDFs, music, games, movies, etc. Digital accounts, including Netflix accounts or games accounts. Digital subscriptions and internet streaming services, including television subscriptions, mobile phone service subscriptions, Netflix subscriptions, Spotify subscriptions, etc. Digital coupons and download codes.
23) Third-Party Infringement
- Listings may not contain content that infringes upon or violates the intellectual property rights of any third party, including copyright or trademark. This includes, but is not limited to, the promotion or sale of counterfeits, such as goods that copy the trademark (name or logo) and/or distinctive features of another company’s products to imitate a genuine product.
  - Not allowed: Counterfeits, knockoffs, or replicas of branded goods, or posts, offering goods that are likely to confuse consumers about the source, sponsorship or affiliation of those goods. Unauthorized or pirated copies of copyrighted works, such as videos, movies, TV shows and broadcasts, video games, CDs or other musical works, books, etc.
24) Tobacco Products and Related Paraphernalia
- Listings may not promote the buying or selling of tobacco products or tobacco paraphernalia.
  - Allowed: Apparel featuring a tobacco brand logo.
  - Not Allowed: Cigarettes, cigars and chewing tobacco. Tobacco pipes and paraphernalia. Tobacco rolling machines. Hookahs and hookah lounges. Bongs. Rolling papers. Electric cigarettes or tobacco devices.
25) Used Cosmetics
- Listings may not promote the buying or selling of cosmetics that have been used, or that are not sold in their original packaging.
  - Not allowed: Used makeup and make up brushes. Used shampoo. Perfume testers.
26) Weapons, Ammunition, and Explosives
- Listings may not promote the buying or selling of weapons, ammunition, and explosives.
  - Allowed: Promoting safety training or licenses for legal weapons.
  - Not allowed: Firearms and firearm parts. Paintball guns. BB Guns. Fireworks. Pepper spray. Tasers. Gun ranges. Gun shows.

Restricted Content

The sale of the following is restricted on CreateHQ:

1) Events or Admission Tickets
- The buying and selling of tickets is restricted.
  - Not allowed: Concert, festival, or other event tickets. Sporting event tickets. Transit tickets, including train tickets, airline tickets, and cruise tickets. Admission tickets, including tickets for museums, historical sites and parks.
2) Gift Cards and Vouchers
- The buying and selling of gift cards or vouchers is restricted.
  - Not allowed: Electronically deliver gift cards or vouchers. Physical gift cards or vouchers.
3) Pet Adoption Matching Services
- Pet adoption matching servers are restricted to vetted partners.
  - Not allowed: Listings offering pets for direct adoption or sale. Animal sponsorship or conservation fundraising projects.